Frequently Asked Questions

Find answers to common questions about our services, products, and commitment to reliability. Don't see your question? Give us a call at (951) 356-4381.

Service & Delivery

Products & Purity

Monitoring & AutoFill

Tanks & Equipment

Pricing & Billing

Safety & Compliance

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We're here to help. Contact us and we'll provide detailed answers specific to your situation.

Frequently Asked Questions

Service & Delivery

What areas do you serve?

What is your emergency response guarantee?*

Do you offer 24/7 service?

How does on-site filling work?

How do you prevent cross-contamination?

Products & Purity

What gases do you supply?

What purity levels do you offer?

Can you create custom gas mixtures?

Do you provide medical-grade gases?

Monitoring & AutoFill

How does the AutoFill monitoring system work?

Will I be notified before deliveries?

What if I prefer to call for refills instead of automatic monitoring?

How accurate is the monitoring?

Tanks & Equipment

Do I need to buy tanks or can I rent them?

What tank sizes do you offer?

What happens if a tank needs maintenance or replacement?

Can you install tanks at our facility?

Pricing & Billing

How does pricing work?

Do you require long-term contracts?

Do you charge for emergency deliveries?

What payment terms do you offer?

Safety & Compliance

Are your drivers trained for medical facility deliveries?

Do you provide safety data sheets (SDS)?

What safety protocols do you follow?

Are you compliant with medical facility requirements?

Still Have Questions?